Complaints Form and Register

Keep your complaint handling process professional, transparent, and audit-ready with this essential Complaints Form & Complaints Register Bundle.

Perfect for disability service providers and sole traders, this pack includes:

✅ A detailed Complaints Form that walks you through every step of the process from receipt to resolution, including investigation, follow-up, and mandatory reporting pathways.

✅ A practical, editable Complaints Register designed to help you log, track, and review complaints over time — supporting your continuous improvement and NDIS compliance.

Both documents are:

• 📌 Fully aligned with the NDIS Practice Standards
• 📎 Easy to print, customise and file
• 🔐 Ideal for sole traders, teams, and registered providers alike

💡 Use this bundle to show the NDIS Commission you’re serious about participant safety, transparency, and improvement.

Looking for the full kit?

👉 Click here for our complete Complaints Management bundle which includes all of the above, along with a Policy, Procedure and easy-read Flowcharts for the complaints process.

Disclaimer: These documents are created to align with Australian legislation and industry best practice. Users of these documents should consult with a qualified legal advisor or compliance professional to ensure that any information contained herein is applicable to their specific circumstances and is in compliance with their State and Territory laws and regulations.