Policies & Procedures Bundle - Providers and Sole Traders

Our great value policy and procedure bundle for service providers and sole traders in disability care provides 13 essential business policies and 22 supplemental forms. These are the basic policies you will need to run your business.  These policies are not for NDIS Registered Providers, who require compliance with the NDIS Practice Standards specifically for registered providers.

With changes to legislation in December 2023, the Disability Services & Inclusion Act 2023 and possible registrations and audits coming in 2024 and beyond, we have outlined some basic policies, procedures and documents for sole traders and service providers to have in place, establishing clear standards and guidelines for the safe delivery of disability services. 

Each of these documents are comprehensive and straightforward and are also sold separately on our site. Enter your business details where indicated and check the terms to ensure they apply to your specific services.

This bundle includes the following policies & procedures:

• Complaints Management
• Risk Management
• Incident Management
• Medication Management
• Hazard Management
• Work Health & Safety
• Privacy & Confidentiality
• Conflict of Interest
• Emergency Management
• Code of Conduct
• Continuous Improvement (suggestions & feedback)
• Individual Outcomes (achieving NDIS goals)
  
• Violence, Abuse, Neglect, Exploitation & Discrimination

Supplemental documents are provided as follows:

• Participant Intake Form
• Participant Consent Form
  
• Risk Assessment Forms including a complete example of an in-home risk assessment
• Risk Assessment Register
• Incident Report, Investigation Form & Register
• Hazard Report, Investigation Form & Register
• Emergency Response plan for specific situations
• Medication Chart & Incident Form
• Schedule of Medications and Adverse Reactions Chart
• Complaint Record, Investigation Form & Register
• NDIS Reportable Incidents poster (attached to the Incident Report)
• WHS Notifiable Incidents list (in the WHS policy)
• Compliance Register (details the legislation used for compliance)
• Document Control Register (track renewal dates for service agreements, care plans, consent forms, etc)
• Conflict of Interest Declaration and Register
• Continuous Improvement Form
  (suggestions & feedback for your business)
• Individualised Plan (goal setting and tracking for Participants)

Disclaimer: Users of these documents should consult with a qualified legal advisor to ensure that any information contained herein is applicable to their specific circumstances and is in compliance with relevant laws and regulations. The author and distributor of this document make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information contained within. Any reliance you place on such information is strictly at your own risk.