Complaints Policy & Procedure

Our Complaints Management and Resolution system for disability services includes your full Policy and Procedure, a Complaints Recording and Investigation Form and a Complaints Register. 

Complaint management is part of compliance in the disability support space. The Disability Services and Inclusion Act 2023 has specific requirements for all providers including unregistered sole traders and larger providers to have a complaints system in place, to ensure choice and control for your clients.

Simply write your business name or sole trader details in the relevant spaces and convert this document for use in your own business.

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